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Women’s Aid: National Freephone Helpline Administrator (Part Time)

About Women’s Aid Women’s Aid is a national, feminist organisation working to prevent and address the impact of domestic violence and abuse. We do this by advocating, influencing, training, and campaigning for effective responses to reduce the scale and impacts of domestic abuse on women and children and providing high quality, specialised, integrated, support services. Our vision is an equal Ireland with zero tolerance of all forms of violence against women, including domestic abuse. For more information read our Women’s Aid Statement of Strategy 2022-2024. About the Helpline Department The Helpline Department offers supports to women subjected to Domestic Abuse through its 24 hour National Freephone Helpline, Instant Message Support Service, Email Service, Text Service and the Power to Change Survivor Programme. The role of the National Freephone Helpline (NFH) Administrator is to provide administrative support to the frontline services for women impacted by domestic abuse provided by the Helpline Department. The work of the NFH Administrator will be underpinned by the values and principles of the organisation and will consistently promote the strategic goals of Women’s Aid. Benefits of Working with Women’s Aid

  • Annual Leave: Annual leave entitlement is 25 days per annum pro rata.

  • Privilege Days: Good Friday and Christmas Eve.

  • Pension: Women’s Aid operates a contributory pension scheme, which all employees may join after 6 months in the organisation.

  • Maternity Leave: Women's Aid will pay full salary (less Social Welfare benefits) for the period of the 26 weeks paid leave (subject to 1+ year service).

  • Parent’s Leave: 7 weeks’ leave topped up to full salary during the first 2 years of a child’s life, or in the case of adoption, within 2 years of the placement of the child with the family for eligible employees.

  • Employee Assistance Programme: Women’s Aid provides an extensive employee assistance programme operated by Peninsula.

  • VHI: Women’s Aid operates a group VHI scheme, which you may join.

  • Death in Service Benefit: Available for all employees to the value of 2 years’ salary.

  • Health Services Staffs Credit Union: Employees of Women’s Aid may join the Health Services Staffs Credit Union.

  • Trade Union Membership: The staff of Women’s Aid has an option of joining the recognised representative Trade Union Forsa.

  • Training Allowance: Annual allowance for staff members to undertake training to enhance skills and expertise (subject to budget availability).

  • Travel Supports: Bike-to-work schemes and tax saver commuter tickets.

  • Equality and Diversity: Women’s Aid is committed to the promotion of equal opportunities and cultural diversity.

About the Role Title: National Freephone Helpline Administrator

  • Reference: NFHADMIN2023 (please cite in all communications with Women’s Aid)

  • Reports to: National Freephone Helpline Manager

  • Hours: Part-time, 20 hours per week (Monday to Friday, 9am-1pm)

  • Contract: Permanent Contract (subject to funding)

  • Location: Women’s Aid Head Office - 5 Wilton Place, Dublin 2

  • Salary: Women’s Aid Clerical Officer Scale, point offered commensurate with experience and budget

Please see the Recruitment Pack attached below for more information. How to Apply Application Form: Application forms, clearly referenced NFHADMIN2023 in the subject line, should be sent by email only to Maren Reeder at Please note that only application forms are accepted. CVs will not be considered. Closing date: 5 p.m. Friday, March 3rd 2023 Interview schedule: It is anticipated that first round interviews will be held during the week beginning March 20th 2023. The successful candidate is expected to start in post in late April 2023

AttachmentSizeRecruitment Pack1.01 MBApplication Form57.56 KB

General Info Date Entered/Updated 13th Feb, 2023 Region Dublin 2 Expiry Date 3rd Mar, 2023

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