UNICEF Ireland: Receptionist and Supporter Services Executive

Updated: Dec 8, 2021

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children - to save their lives; to defend their rights; to help them fulfil their potential.


Job Title: Receptionist and Supporter Services Executive

Reporting To: Director of Individual Giving Department: Individual Giving Job Location: UNICEF Ireland, 33 Lower Ormond Quay, Dublin 1, Ireland Hours: 37.5 hours per week (9.00am to 5.30pm) Location: Office based Contract: Permanent


Job Purpose:

This is an exciting opportunity for an enthusiastic and experienced receptionist who believes in UNICEF’s work for children and understand the importance of delivering outstanding supporter/customer service. The post holder will play a key role in the organisation by providing ongoing support and assistance to UNICEF donors and assisting in administrative tasks to support fundraising campaigns and other initiatives.

Main Duties & Responsibilities:

  • Greeting all guests to the office, screening a high volume of calls and emails all while assisting members of the team with admin tasks.

  • Offering best level of care as the first point of contact for donors queries via phone, post, email, walk-ins and through UNICEF Ireland’s social media channels.

  • Working to respond to all donor queries within 24 hours where appropriate and ensure all donors are thanked within 48 hours of a donation being received.

  • Dealing with any issues or donor queries in an efficient and timely manner and escalating to management where necessary.

  • Tracking and monitoring complaints and providing ongoing feedback to relevant managers.

  • Supporting the fundraising teams in administrative tasks such as preparing mailings, fulfilling shop orders, posting thank you letters etc.

  • Supporting the daily cleaning, update and maintenance of the CRM by ensuring data is up to date and accurate.

  • Liaising with colleagues, management and external stakeholders as required.

  • Building and maintaining strong professional relationships.

  • Perform general office and administrative duties, assisting in various donation processing activities when required.

  • Other duties as required

Relevant experience and skills

Qualification

  • A qualification or training related to the role would be considered an asset.

Experience

  • At least 2+ year experience in a similar role. Experience answering a high volume of calls and familiar with working in fast-paced environment while delivering outstanding supporter service. Administrative experience will be considered an advantage.

Knowledge, Skills, and Abilities

  • Fluent in spoken and written English.

  • Excellent verbal and written communication skills with a strong customer focus.

  • Excellent attention to detail and high levels of accuracy

  • Excellent organisational skills and a positive attitude to work.

  • Proficient in Microsoft Excel, comfortable using Microsoft Outlook and CRM and strong administrative skills.

  • Professional, clear, and friendly telephone manner

  • Flexible and adaptable to support business needs with a positive attitude

  • Strong team player with the ability to work independently.

  • Self-motivated person with demonstrated capacity to work under pressure to evolving deadlines.

  • Ability to multi-task and prioritise effectively.

  • Innovative thinker with well-developed problem-solving skills

  • Passionate about the work UNICEF does for children all around the world

To Apply:

Please send a cover letter and CV to info@unicef.ie by Tuesday 7th December.