€15 an hour - Full-time, BenefitsPulled from the full job description Company pension Flexible schedule The role of Student Services Officer is a customer-service role that represents the first point of contact for students, staff and visitors, assisting with all aspects of administrative support for school programmes. As a member of the Student Services team, the Officer is available at all times for current or prospective students with general enquiries. The role will also focus on ensuring students are in accommodation that best matches their needs, and nurturing strong relationships between the School and the Host Families. MAIN RESPONSIBILITIES OF THE JOB: Student Satisfaction - Greets new students on their first day as part of their school induction programme. - Remains available throughout the day for questions from students regarding their accommodation. - Helps to manage problems or complaints efficiently and effectively with support from the Accommodation Officer and wider team. Offers responses to students in a timely manner. - Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction. General Administration - Respond to walk-in and locally-received telephone enquiries in reception - Assist the Student Services Manager and other administrative colleagues in collecting student attendance data, communicating with absentees and keeping the school’s system, CMS up to date with all student information - Ensure service level agreements are met at all times, both internally and externally - Deal with visitors or guests as and when required as per the Schools policy - Develop a sound working knowledge of the company database, following the policies and processes set out Accommodation Administration - Coordinates all administrative tasks in regard to homestay accommodation provision Experience § Relevant experience within the Education sector § Experience working in a Customer Service role Skills § Excellent administrative and organisational skills § Professional telephone manner combined with a high level of spoken and written English § Excellent team worker with the ability to negotiate and compromise whilst taking into account the views of others § Accuracy, attention to detail and a methodical approach § Ability to multi-task and deliver against a number of priorities § Good working knowledge of Microsoft Office packages § Effective communicator Behaviours § Flexibility and a positive attitude § Professional appearance § Approachable and friendly manner Education § Educated to degree level or equivalent Experience § Relevant experience within the Education sector § Experience working in a Customer Service role Job Types: Full-time, Part-time Part-time hours: 40 per week Salary: From €15.00 per hour Additional pay:
Signing bonus
Benefits:
Company pension
Flexible schedule
Schedule:
8 hour shift
Monday to Friday
Education:
Bachelor's (preferred)
Application deadline: 07/05/2022 Reference ID: Student Service officer Hiring Insights Application response rate: 67% Hiring 2 candidates for this role Urgently needed Job activity www.indeed.ie