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Speedpak Group: Customer Care / Administrator

Customer Care / Administrator About Speedpak Group We trade commercially to transform the lives of long-term unemployed people through commercial work experience and industry-led training. This has resulted in better employment outcomes, resilience in the job market and financial independence for the 1,400 people we have employed and trained since our foundation. We have two successful businesses: Speedpak Contract Services (providing contract packing, e-commerce fulfilment, manufacturing support and logistics services) and Shamrock Rosettes (creating and supplying custom prizes, accessories and customised sportswear for the equestrian and agricultural show sectors). The Role Working as part of the Customer Care Team to provide:

  • excellent customer care and support across Speedpak’s commercial and training businesses.

  • admin support to our Reception, HR, Sales and Finance Functions to ensure quality services to our customers, and quality training opportunities to long-term unemployed people.

Duties include: 1. Customer Care

  • Handling sales enquiries and orders

  • Managing outstanding customer payments

  • Providing sales cover for absences

2. Reception

  • Welcoming visitors to Speedpak

  • Managing incoming phone calls and post

  • Sales invoicing and updating Accounts Software

  • Stock checking/ordering stationary supplies

3. Administration/HR

  • Managing and maintaining accurate record systems relating to the business

  • Supporting the updating of Company Policies, Procedures and Reports

  • Supporting the submission of applications/documentation to Funders and Regulators

The Ideal candidate will:

  • have at least 1 year’s experience in an administrative or Customer Care role

  • be competent in using IT

  • be able to work positively and productively in a team

  • have an efficient and organised approach to work

  • pay attention to detail

  • have problem solving skills and experience

Eligibility This position is supported by POBAL under the Community Services Programme (CSP), and you must be eligible to apply. The following groups are a priority for employment under CSP:

  • People who are in the workforce but unemployed and seeking to return to work; i.e. people who are in receipt of Jobseeker’s Benefit (JB), Jobseekers Assistance (JA), or who are signing on for credits

  • Qualified Adults (adult dependants of those in receipt of a social welfare payment)

  • People with Disabilities (PWD) in receipt of Disability Allowance, Blind Pension, Partial Capacity Benefit or other disability benefit;

  • Ex-prisoners/people with a criminal conviction and in contact with the Probation Service

  • Migrants

  • Refugees

  • Asylum Seekers

  • Irish Travellers

  • Roma

  • People coming from a labour activation scheme i.e. CE, TUS, or (RSS) Placements

  • One Parent Families (parenting alone in receipt of social welfare payments)

  • People who are deserted, separated, divorced or widowed (people in receipt of Widow’s/widower’s non-contributory pension, surviving Civil Partners’ non-contributory pension, or deserted Wives allowance/benefit)

  • Carers in receipt of Carers Allowance/Benefit who want to return to the workforce

  • People who are homeless

  • Stabilised and recovering drug misusers

  • Ukrainian people displaced by the war

Terms and Conditions

  • 37.50 hours per week. 9.00am to 5.00 pm Monday to Friday

  • 30 minute unpaid lunch break each day

  • 20 days annual leave

  • Sick leave policy applies

  • This post is subject to on-going Government funding under POBAL’s Community Services Programme.

To Apply Please email with your CV and a one-page cover letter explaining your fit with the criteria outlined above by the closing date, Wednesday 31 May 2023 at 5pm. Shortlisted candidates will be invited for interview which will take place in June. If you have any questions about this role, please call us on 01 867 1707. We are happy to take your call.

  • Community

  • Interest Groups

Date Entered/Updated: 17th May, 2023 Expiry Date: 31st May, 2023 Region: Dublin 17

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