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Senior Administrator - Bank of Ireland Group, Dublin

Description Of Business Unit New Ireland Assurance is responsible for the administration of all New Ireland Assurance and Bank of Ireland Life's Individual and Group business. Our focus is on delivering outstanding service and ensuring that the highest quality and control standards are maintained at all times. Purpose Of Role To efficiently and compliantly on board New Business Applications. This role will support the Team Leader by providing support and mentorship across the New Business Team. Key Accountabilities

  • Administration of Protection, Pensions and Investments new business policies

  • Issuing policies in a timely and accurate manner

  • Adherence to service level agreements and compliance requirements.

  • Crafting and maintaining strong working relationships with our customers and internal colleagues

  • Consistently demonstrates outstanding professional behaviours e.g. maturity, flexibility and positivity

  • Track record of positive engagement with NB change initiatives

  • Demonstrates outstanding product and industry knowledge

  • High level of engagement in department and company initiatives

  • Supports Team Leader in management of day-to-day business issues and queue management and deputise effectively for them in their absence

  • Capable of representing new business in workshops/projects/meetings/presentations

  • Resolves customer issues and raised cases without TL intervention

  • Acts as a mentor for less experienced team members

What's The Opportunity? This is an opportunity to work in a multifaceted, customer focused team with opportunities to develop your customer service and relationship leadership skills while building your technical knowledge! As Senior Administrator, quality control and training of other members of the team will be an additional portion of this role. Ways of Working Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type, you can have choice and flexibility in where you work and live. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person teamwork, and we will cooperate with you where you can best perform your role. Please note you must live in the jurisdiction for the business to which you are contracted. #li-hybrid #ij-hybrid Essential Skills & Experience

  • Strong customer focus and excellent organisational and interpersonal skills

  • Accuracy and excellent attention to detail

  • Strong teammate capable of working on their own initiative

  • Flexible approach and open to change

  • PC literate and displays excellent verbal and written skills

  • Capable of meeting targets in a lively environment

  • Ability to adhere to procedures and controls

  • 2+ years experience in a New Business role or similar position.

  • Standout colleague demonstrated by positive and professional relationships with all team member

  • Positive engagement with change initiatives

  • Significant progress in relevant industry exams

Desireable Qualifications, Skills & Experience

  • Relevant industry qualification would be an advantage

Key Competencies

  • Customer Focused - Self

  • One Group, one team - Self

  • Agile - Self

  • Champion Transformation - Self

  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact . To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Ref: AUTO-202301011305166958

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