Sales Assistant & Administrative Support Role

This is Knit - Powerscourt

TIK Team Member - Sales Assistant & Administrative Support

Are you passionate about yarn and crafting, with a talent for customer service and organisational skills? Join our friendly team at This is Knit, a family-run yarn shop in Dublin. We’ve been inspiring knitters worldwide for 18 years and are proud to be a Top 100 Store Finalist in the 2023 Retail Excellence Awards and to have been named one of the Top 100 Shops by "The Gloss x The Shopkeepers."

We’re looking for a dynamic individual to help us continue providing top-notch service and support both in-store and online.

This role is based in Dublin 2.

Key Responsibilities:

• Customer Service: Assist customers on the shop floor, offering guidance, answering questions, and ensuring a delightful shopping experience.

• Order Fulfillment: Pick and pack online orders meticulously, ensuring accuracy and care in every package.

• Social Media Content Creation: Assist in crafting engaging content for our social media channels, including photography and videos that share the joy of yarn and knitting.

• Online Customer Support: Provide prompt and helpful responses to online customer enquiries, resolving issues and maintaining a positive customer relationship.

• Team Coordination: Collaborate seamlessly with both in-store team members and remote colleagues to ensure smooth operations and communication.

• Visual Merchandising: Design and set up attractive shop floor displays to inspire our customers.

• Product Photography: Take high-quality photos of our products for use on our website and social media platforms.

• Maintenance of Shop Floor: Handle various cleaning duties, including dusting, hoovering and keeping the shop floor in a tidy and attractive condition for all our customers.

• Stock Management: Process incoming stock deliveries, ensuring all items are accounted for and properly organised in the inventory system.

What We’re Looking For:

• A Passion for Yarn and Crafting: A genuine love for knitting, crocheting, or other yarn-related crafts.

• Excellent Communication Skills: Friendly, clear, and supportive in both in-person and online interactions.

• Creativity: A strong design sense for creating content and displays that engage and inspire.

• Team Player: Enjoys working collaboratively and maintaining strong communication with fellow team members.

• Organisational Skills: Detail-oriented and efficient in managing tasks and responsibilities.

• Technical Skills: Basic mobile photography skills and familiarity with social media platforms are essential.

Why Join Us?

• Inclusive Environment: We celebrate creativity and inclusivity and foster a welcoming space for everyone.

• Friendly Atmosphere: As a family-run business, we offer a warm and approachable work environment.

• Recognized Excellence: Be part of a team that’s proud to be a Top 100 Store Finalist in the 2023 Retail Excellence Awards and named one of the Top 100 Shops by "The Gloss x The Shopkeepers."

• Growth Opportunities: Opportunity to develop both your crafting skills and professional abilities in a supportive setting.

If you’re excited about combining your love for yarn with a varied and engaging role, we’d love to hear from you. Apply today and join a team that’s dedicated to making the world a more creative place.

Job Types: Full-time, Permanent

Pay: €12.70-€13.00 per hour

Expected hours: 30 – 38 per week

Benefits:

• Employee discount

• Store discount

Schedule:

• Day shift

• Weekend availability

Application question(s):

• Why do you want to work with us at This is Knit?

• Do you know how to knit or crochet?

Education:

• Leaving Certificate (preferred)

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person

To apply for this role please follow the instructions HERE or speak with your Job Coach.