Respond is one of the largest housing associations in Ireland, providing social housing and a range of services including homeless services. Our vision is that ‘every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community’. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision Role: Housing Administrator Location: Dublin, Waterford, Cork or Galway with hybrid working Reporting to: Quality & Performance Manager Terms: Permanent Term Contract – Full Time (Mon to Fri) Job Purpose: To provide ongoing administrative support to the Quality & Performance Manager and the wider Housing Management team as required in the compilation of key housing data for Local Authority/Regulatory Returns and performance reports. Core duties and responsibilities:
Co-ordination of all Local Authority/Regulatory Returns and key Internal/External Housing Performance Reports
Support the Quality & Performance Manager in the timely preparation and completion of key data and analysis for annual returns/performance reports
Co-ordination of Returns/Performance Reports will include:
Responding in a timely manner to all housing data requests and returns
Compilation of annual Local Authority/Regulatory Returns housing data
Compilation of monthly Housing Performance data
Compilation of quarterly/annually external performance data
Assist in the preparation of ad-hoc Housing reports/Housing data as requested
Liaise with other departments to collate data/information to ensure data validity and compliance
Maintain weekly data quality reports and link with relevant staff to ensure all data inaccuracies are corrected.
Updating of data on internal Active H Management System as required
Administration of all requests for data changes/corrections on Active H Management System
Assist in the Co-ordination of various administrative processes within Active H Management System
Assist in the production of documents and materials for the wider Housing Management Team
Keeping all other filing and archiving systems/records up to date to ensure accurate information is available
Minute-taking at Housing Leadership Team meetings and other housing meetings when required
Assist in the production/processing of various satisfaction surveys/reports to help deliver improvements to the overall customer experience
Any other relevant duties that may be assigned from time to time
Working proactively across teams to ensure the service is delivered seamlessly to our customers.
To work in line with Respond’s values and to work towards delivering on our mission.
Be a positive ambassador for Respond in all that you do.
Ensure high care and attention to your own health and safety as well as your colleagues, tenants and contractors
Ensure all records relating to tenants are up to date and in accordance with the requirements of the GDPR.
Person specification: Essential Qualifications:
Leaving Certificate including passes in Maths and English
Demonstrable experience of working in an administrative role
Good working knowledge of IT-based management systems
Demonstrable experience of standard Microsoft packages including a good working knowledge of Excel
Working in a property or housing management environment
Essential Skills and Behaviours:
Excellent organisational, planning and problem-solving skills.
Excellent written and oral presentation skills
Analytical; and comfortable with interpreting data
Able to work unsupervised and work with integrity
Learning focused and reflective in practice
Ability to work effectively in a team setting
Attention to detail and ability to work under pressure
Closing date for applications is before close of business 2nd September 2022 Applications should be submitted by clicking on the following link: https://api.occupop.com/shared/job/housing-administrator-995f1/Activelink
General Info Date Entered/Updated 22nd Aug, 2022 Region Dublin, Waterford, Cork or Galway / Hybrid Expiry Date 2nd Sep, 2022