Directorate: Early Years Operations
Unit: Early Years Provider Centre
Reporting to: Co-Ordinator – Early Years Provider Centre
To provide Service Excellence to our customers and colleagues by building a deep understanding of their needs, requirements and expectations and consistently meeting, managing and exceeding their expectations in a professional, courteous and respectful manner.
Responsible for resolving all queries from Service Providers and meeting service level agreements metrics.
Provide excellent customer service to customers through management of tickets, good communications and case management.
Support operational activities and tasks to ensure efficient and effective processing of applications, registrations and payments
Support compliance with programme rules & guidance, internal policies, procedures and controls
The role will include responsibility for mentoring and training new and existing staff within the unit to ensure we deliver service excellence to our customers and all activities are value adding to Early Years The role will also have a requirement to provide support and guidance to the Advisors and to review their transactional activities and duties and act as a point of escalation of more complex queries and enquiries. Job Description and Person Specification attached below. Selection Process A shortlisting exercise will be employed. Eligible applications will be shortlisted according to how well the experience and skills as described by applicants match the needs of Pobal for this post. Those candidates whose applications, in the opinion of the review panel, appear best suited to the position will be short-listed for interview. The complete job spec, application form and further information can be found on the Pobal website: Pobal Job Vacancies Deadline for application: September 7th, 2023 Applications will not be accepted after the closing date Pobal is an equal opportunities employer and welcomes suitably qualified applicants from all sections of society.
AttachmentSizeJob Description and Person Specification839.58 KB
Children & Youth
Date Entered/Updated: 24th Aug, 2023 Expiry Date: 7th Sep, 2023 Region: Dublin / Blended