Full Job Description
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call centre professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies
Skills Required
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or other areas.
Education, Skills and Qualifications
Leaving Cert: minimum pass grade English & Mathematic
Fluent English oral and written
High level of integrity
Experience desired but not essential as full training will be provided Job Types: Full-time, Permanent Salary: €28,080.00 per year Schedule: Monday to Friday
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