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Panda Waste - Customer Service Representative

Full Job Description

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support

  • Call clients and customers to inform them about the company’s new products, services and policies

  • Guide callers through troubleshooting, navigating the company site or using the products or services

  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

  • Collaborate with other call centre professionals to improve customer service

  • Help to train new employees and inform them about the company’s customer management policies

Skills Required

  • Strong communication, both written and verbal

  • Great active listening skills

  • Exceptional interpersonal and rapport building skills

  • A patient and empathetic attitude

  • Strong time management and organizational skills

  • Adaptability and flexibility

  • Comfortable working in fast-paced environments

  • Troubleshooting skills, either basic or advanced, depending on the role and industry

  • Computer literacy

  • Phone skills, including familiarity with complex or multi-line phone systems

  • In-depth knowledge of a company’s products and/or services

  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or other areas.

Education, Skills and Qualifications  

  •       Leaving Cert: minimum pass grade English & Mathematic

  •       Fluent English oral and written

  •       High level of integrity


Experience desired but not essential as full training will be provided Job Types: Full-time, Permanent Salary: €28,080.00 per year Schedule: Monday to Friday

To apply for this position, follow the instructions at:

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