Outhouse: Receptionist / Administrator

Overview: Outhouse is a community and resource centre owned by and operating on behalf of the lesbian, gay, bisexual and transgender (LGBT) community. Outhouse Mission is to provide a safe space that facilitates and encourages the growth of services and supports to the LGBT community. The Centre provides a ‘safe space’ for people to meet, build friendships, and develop support networks and interest groups within a stated and practiced ethos of respect. Job Specification Purpose of Role To ensure the smooth operation of the Outhouse reception area and the accurate and timely completion of all assigned administrative duties in accordance with both the ethos of Outhouse and all policies and procedures. Responsibilities

  1. Reception & Switchboard Duties

  2. Information & Signposting

  3. Administration of Personal Development Courses (PDC) & Peer Support Groups (PSG)

  4. General Administration

  5. Health & Safety


  • Greeting, welcoming, directing and announcing all visitors to the Centre

  • Answer, screen and forward incoming phone calls to appropriate staff.

  • Preparing rooms for meetings, ensuring rooms are left in a tidy manner after meetings and handover to Evening Reception staff.

  • Support Cafe staff when required

  • Answer and record all Information and Signposting queries (via telephone, email & drop-in

  • Provide service users with information on all aspects of LGBT+ life and signpost callers to public and social services. Queries include but are not limited to: sexual health, mental health, and wellbeing, counselling, Garda Liaison Officers, legal services

  • Liaising with PDC & PSG Facilitators to: confirm course dates, book space, contact participants, answer participants queries, logistics, travel arrangements etc

  • Maintenance and preparation of Outhouse statistics (e.g). footfall) as required

  • Assisting Manager and Finance and Administration Officer with management accounts (e.g. issuing receipts, petty cash, cash / cheque lodgements etc.)

  • Administration of facilities management (e.g. post-box, lockers), ordering and monitoring of stationary and facility supplies

  • Administrative support to special events and activities

  • Checking, recording and signing daily, weekly and monthly Fire Safety Records.

  • Administration of facilities health & Safety records (e.g. hygiene sheets) and reporting any issues to the Manager

  • Any other duties that may be required from time to time

Key Skills Required for Role

  • Good general administration ability and experience.

  • Excellent communication skills.

  • Proven skills working with diverse communities and individuals.

  • Excellent organisational and planning skills.

  • Ability to work as part of a team as well as autonomously.

  • Strong demonstrable interpersonal skills (staff and volunteers).

  • Flexibility is required in all aspects of this post

Salary & Hours: Salary is @ €12.90 p/hour. Salary will be commensurate with experience and number of hours worked (minimum 19.5 hours per week). Place of work: The place of work shall be Outhouse, 105 Capel Street, Dublin 1. Term: 1 year renewable contract (including 6 month probationary period). If interested please contact your Job Coach Closing date for receipt of Cover Letter and Completed Application Form: 6pm Friday, 14th January 2022 CV’s will not be considered. Outhouse CLG is an Equal Opportunities Employer and welcomes applications from candidates regardless of race, gender, ethnicity, family status, marital status, sexual orientation, age, disability or religious beliefs

General Info Date Entered/Updated 21st Dec, 2021 Region Dublin 1 Expiry Date 14th Jan, 2022