NTMA Graduate Programme in ICT Operations at NTM Agency


NTMA Graduate Programme - ICT Operations

National Treasury Management Agency

  • Dublin

  • Not disclosed

  • Permanent

  • Updated 11/10/2022

  • Human Resources

Graduate Programme 2023 - ICT Operations **Closing Date for Applications: Monday 31 st October 2022** The Opportunity The NTMA is now offering an exciting opportunity for a talented graduate to join our ICT Department on a 24-month graduate programme, commencing in September 2023. This placement is open to graduates from business, commerce, finance, and management related degrees. The successful candidate will be working in the ICT Operations Team, within the Finance, Technology and Operations (FTO) Unit for the full duration of the programme. The Organisation The National Treasury Management Agency (NTMA) provides asset and liability management services to the Irish Government. It has evolved from a single function agency managing the National Debt to a manager of a complex portfolio of public assets and liabilities. Businesses managed by the NTMA include borrowing for the Exchequer and the management of the National Debt, the State Claims Agency, the New Economy and Recovery Authority ("NewERA"), the Ireland Strategic Investment Fund and the National Development Finance Agency. The NTMA also assigns staff to the National Asset Management Agency ("NAMA"), the Strategic Banking Corporation of Ireland ("SBCI") and Home Building Finance Ireland ("HBFI") (together the "Associated Agencies"). Working at the NTMA offers excellent benefits including:

  • Hybrid work options.

  • An extensive wellbeing programme.

  • A diverse range of initiatives: LGBT+, Gender Matters, Disability Awareness, Sports & Social, Volunteering and lots more.

  • Excellent learning and development opportunities that allow for full career development within the organisation.

  • Reimbursement of annual professional membership fees.

The Team ICT Operations provides a range of ICT related services to NTMA business areas, including ICT ServiceDesk Support, Database Services, ICT infrastructure including management of in-house server and cloud solutions and services. We also provide Unified communications with our Cisco and Polycom environments and ICT security and Network services. The Role As a graduate employee, your responsibilities as part of the ServiceDesk Team will include:

  • Be accountable for issues and requests, provide helpful friendly support, and advice to resolve IT issues

  • Troubleshooting and provide level 1 and 2 support for users

  • Logging requests and incidents in the centralised IT ServiceDesk System

  • Troubleshooting and provide level 1 and 2 support for users

  • Develop and maintain the Service Support knowledgebase in addition to delivering outstanding customer service to the NTMA staff

  • Supporting the business needs to meet agreed SLAs

  • Identify and contribute to improvements in procedures, processes, and technologies

  • Monitor and communicate the escalation of incidents and problems

  • Contribute to SLA and IT Operational procedure enhancement

  • Manage the Joiners, Leavers and Movers process

  • Bringing positive energy into the organisation and forming lasting relationships

What We Value:

  • Excellent written and verbal communication skills

  • Creative approach to problem solving

  • Attention to detail and accuracy

  • A high level of motivation and commitment

  • A willingness to learn and develop

  • A positive attitude and a growth mindset

  • Flexibility, resilience, and intellectual curiosity

  • Ability to collaborate, prioritise tasks, and work on multiple assignments

Apply via https://www.ntma.ie/

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