National Gallery of Ireland: Membership Services Administrator

Membership Services Administrator The National Gallery of Ireland (‘Gallery’) is Ireland’s major national cultural institution devoted to the collection and care of fine art. Comprising some 16,000 paintings, drawings, watercolours, miniatures, prints, sculpture and decorative arts, the institution's extensive holdings include masterpieces by many of the most celebrated figures in the history of western European art. In addition, the Gallery houses the most representative collection of historic Irish art. Funded mainly by the State, the Gallery employs more than 140 staff and provides free access to the public 361 days a year. In 2021, the Gallery was a finalist in two categories of the Digital Media Awards - Best in Government & Not for Profit for ‘National Gallery at Home’, and Best Podcast. The Friends of the National Gallery of Ireland, which is limited by guarantee, was established to support the activities of the Gallery by recruiting members to encourage an appreciation of painting, sculpture and architecture. It is a self-funding organisation with charitable status committed to promoting the Gallery and its collections and to expanding awareness and appreciation of the visual arts through a range of educational and social events. Members play an important role in supporting the Gallery in various aspects of its work and can avail of a number of benefits related to membership. The Gallery wishes to recruit a Membership Services Administrator. The purpose of this role is to sell membership and provide customer service, and provide administration support to the Friends of the National Gallery of Ireland. Reporting to the Friends Manager the successful candidate will:

  • Deliver exceptional customer service to current and prospective members and administer membership benefits including cards and magazine. Provide phone and email support where necessary

  • Promote the Friends of the Gallery scheme & provide information to potential new Friends

  • Manage new membership processing, renewals and Direct Debits

  • Systems - Database management and GDPR compliance. Email/Mail Chimp system management

  • Ensure membership administration is efficient. Where issues are identified, these to be discussed and/or escalated to the Retention coordinator and Friends Manager

  • Liaising with Retention Coordinator on member’s retention and renewals process

  • Working with the membership assistants in providing excellent customer service to new and renewing members

  • Covering the Front of House Friends desk part of the week

  • Generate reporting including assisting on annual membership survey

  • Cover for Marketing and Events Officer and Retention Coordinator role where required

The successful candidate will have:

  • An energy, enthusiasm and a willingness to contribute effectively to a membership organisation that is part of a large Gallery

  • A knowledge of and interest in the Friends of the National Gallery of Ireland and a knowledge of membership organisations

  • Exceptional accuracy and attention to detail coupled with a methodical and organised approach to office administration

  • A diplomatic, open and professional disposition that places emphasis on building and maintaining positive relationships

  • Effective time management skills with an ability to manage extensive workload, prioritise tasks and meet deadlines

  • An ability to work as part of a wider team to ensure efficient co-operation between the Friends organisation and other Gallery departments, particularly the Development Department

  • Exceptional interpersonal and communication skills coupled with a professional, polite and courteous manner when dealing with staff, volunteers and members

  • A high standard of computer competency, IT literacy and a working knowledge of one or more CRM / database systems and web applications. Experience of using a box office system is advantageous

  • Previous work experience in a Museum / Gallery is desirable

Note: This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the view of new structures and / or the changing needs of the Gallery. All employees are required to be compliant with NGI screening, security and Garda vetting procedures. Salary: €29,000 per annum Hours of work: Full time (37 Hours per week). Some front-of-house and regular weekend and evening work is required. Duration: 2 year fixed term contract Closing date for receipt of applications: 18 February 2022 Interviews will be held week commencing: 28 February 2022 How to apply: Please upload a cover letter and curriculum vitae. Candidates should note that panels may be formed from which future positions may be filled. The National Gallery of Ireland is an equal opportunities employer

General Info Date Entered/Updated 10th Feb, 2022 Region Dublin Expiry Date 18th Feb, 2022

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