Level 1 Support Desk Technician - Grade V - Dublin Unijobs on behalf of the HSE have a requirement for a Level 1 Support Desk Technician. The role is based on site in the in the National Rehabilitation Hospital Dublin. The duration of the post is initially 12 months with the high possibility of extension thereafter. Working 35 hours per week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €25.41 based on an annualised salary of €46,407 and will accrue 30 days' annual leave per year. Responsibilities may include, but are not restricted to:
Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system
Support to clinical and admin staff working onsite or remotely at NRH
Establish and build on good working relationship with users
Troubleshooting of laptop and desktop configurations and issues
System administration using Active Directory , M365 & Azure
Amend Windows accounts/mailboxes
Troubleshoot system problems, diagnose, and solve hardware & software faults
System Administration - amend privileges / security permissions on server shares, setup of new shared folders on existing shares
Deal with 'how to' and information requests including data security and ICT policies
Install and configure computer hardware and peripherals, operating systems and applications
Liaise with third party vendors for software \ hardware installations
Activate and patch network points, liaise with networking contractors and work on NRH networks software & systems
Follow and adhere to service desk processes, procedures, follow escalation process and other matters as appropriate
Coordinate office activities to secure efficiency and compliance to procedures and processes
Assist colleagues as requested
Excellent customer service skills and a professional phone etiquette is essential - individuals must have gained user/customer experience from previous roles.
Must have a minimum of 1 years' experience working in an IT Support environment
It is desirable to be knowledgeable and experienced in the use of remote tools, active directory, M365 admin, Audio/Visual systems, Network exposure, Switches and\or have certifications in one or more these areas.
It is desirable to have experience of working in an ITIL environment and\or having an ITIL certification.
Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies.
Demonstrate good problem solving, analytical and decision-making skills
Desirable to have an understanding of the Irish Healthcare system
Excellent written and oral communication skills
Professional phone etiquette essential
Excellent teamwork and interpersonal skills
Proven ability to organise work with an organised manner
Self-starter with a willingness to take responsibility
The ability to interact with key stakeholders in a professional manner
Certifications: Third Level IT or professional Qualification is preferable. Unijobs is an equal opportunities employer. Skills: IT Helpdesk Support Active directory Benefits: Paid Holidays