Egis Road and Tunnel Operation Ireland (ERTO) is an Irish company established in 2005 and is part of Egis Ireland. We manage Dublin Tunnel, Jack Lynch Tunnel in Cork and the Motorway Traffic Control Centre (MTCC) for Transport Infrastructure Ireland (TII). ERTO’s responsibility is to manage all processes associated with the Operation and Maintenance of Dublin Tunnel, Jack Lynch Tunnel and the MTCC. This includes Toll Collection, Traffic Management, Tunnel Safety Management, Emergency and Contingency Planning, Equipment and Infrastructure Inspection and Maintenance. We are located in the Dublin Tunnel Control Building on East Wall Road, Dublin 3. As part of the ERTO I.T. Team, you will:
Conduct all levels of end user technical support providing first level support
Create, modify, and maintain user accounts across various systems
Manage and support file services (NTFS permissions, Shares, AD groups, GPO and reporting on the same)
Installation and administration of servers, workstations, laptops, and printers.
Windows 10 and 11, Android and IOS experience
Installation and administration of MS Office applications (Including Microsoft 365)
Vulnerability and patch management
Management of print support and services
Install, maintain, and support audio-visual equipment and peripheral devices
Review and maintain logs (various systems/devices)
Manage and maintain backups and restores
Our customer’s experience is critical to us, so you must be service focused
SKILLS & EXPERIENCE REQUIRED:
You must have a strong work ethic
The 9 to 5 does not apply to you when you’re in your zone
3 years’+ experience in a similar role in first level helpdesk support
Excellent communication skills
Fast learner and good logical thinking
Good investigative and reporting skills
Cyber-security is important to everyone so how can you help us
Diploma in related IT courses
Part of a regular on-call rota system for phone support and on-site call out
Technology that you will be exposed to:
Microsoft Windows (10 / 11) on laptops & desktops, VPN, Active Directory Services, Microsoft Exchange, MS SQL Servers, Web Services, Windows Server Environment
VMware Horizon desktops with Thin Clients (VMware VDI)
Infrastructure based on VMware (vSphere, ESX v7)
Storage (SAN/NAS)
Veeam backup services
Networking services and equipment (Cisco)
Security and remote access services (Sophos UTM)
Communication services (Phone System PABX, broadband connections)
ISO 27001/2
What’s in it for you:
Employment at an essential element of the Irish infrastructure
The chance to work in an exciting and rapidly expanding multinational business
Working with a fantastic team that is always willing to help
A great company culture
A competitive salary
Flexible working environment
CPD up to and including third-level education
Opportunities for international career moves
Skills: It Technician communication skills. Professional It Support level 1 cyber security
Ref: ERTO it 1 2022
www.irishjobs.ie