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IT Technical Support Specialist, Exertis Supply Chain Services, Dublin West / Dublin

The Company: We are a multi-million euro company that continues to grow, and are part of the DCC Plc group. Our core strengths lie in supply chain management, and we work with brand name technology manufacturers & customers. We continue to develop innovative solutions at the leading edge of supply chain management and are constantly developing existing relationships and forging new customer partnerships. We work with companies of all sizes in the technology industry. We have operations across Europe, the US and Asia. We are partnered with thousands of suppliers globally and have an international logistics partnership network spanning six continents. We are a leader in professional materials supply chain design & operation and are the only supply chain services company that can manage cost, capital and complexity for our clients. We are an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation for the interview process and we will do our utmost to accommodate you. Position Summary: The organisation runs an enterprise suite of applications including customer interfaces, partner portals, business analytics and SAP ERP to support a high volume, high revenue business. The ideal candidate will have excellent troubleshooting and problem-solving skills and experience in both hardware and software support. Key Responsibilities:

  • Monitor and maintain system stability and performance of production systems

  • Desktop support (MS Office, SAP GUI, Antivirus, VPN, etc)

  • Users’ management across different systems and applications

  • Perform system software upgrades, testing, and coordination

  • Support warehouse operations: troubleshoot and configure printing, RF devices, etc.

  • Execute and monitor backups of business-critical systems on agreed schedule

  • Compete periodic data restoration tests and system patching

  • PC installation and configuration

  • Contribute to monthly reports on IT service statistics

  • Taking charge of incidents from triage to closure

  • Ensure compliance with company policies and procedures

Essential Requirements:

  • Strong customer focus

  • Strong people and issue management skills, knowledge of Service Desk principles

  • Working knowledge of Desktop Operating systems including Windows 10, and Mac OS

  • Ability to understand, support and troubleshoot various end-user applications, such as Microsoft Office suite, Cisco products, Antivirus, etc.

  • Experienced in Backup and Recovery, and systems’ patching and upgrades

  • General knowledge of IP networks: TCP/IP, DNS, DHCP, routing, etc.

  • Goal oriented and results driven with a strong desire to see tasks through to completion

  • Must be a highly effective communicator, with the ability to manage and implement necessary change, quickly and effectively, in a highly dynamic environment. Good interpersonal skills are required as the role will involve a high degree of working with the users.

  • Ability to work independently

  • Years of experience in a similar role: 1-3

  • Education required: A recognized degree in Information Technology or Computer Science or equivalent experience

  • Language skills: very good English language knowledge, both verbal and written.

  • Certificates: Any certification is a bonus

Skills: Troubleshooting Problem Solving SAP Hardware Support Software Support

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