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IT Support - Arbelos Ltd


IT Support Graduate Position Job Summary Provide technical hardware and software support to clients in a growing Managed Service Provider environment. This is a hands-on role, where accredited training is provided, and the ability to specialise will be encouraged. This is a possible opportunity for the right candidate or recent graduate. We are a WFH friendly company, after probation if workload permits.

  • Provide technical support to local and remote clients

  • Deploy laptops and desktops, to agreed client requirements

  • Troubleshoot Windows 10 and Windows 11 laptops & desktops

  • Upgrade and maintenance of laptop and desktop hardware

  • Management of incoming support requests through our Service Automation tool

  • Ensure tickets are responded to in accordance with SLA's, and all information to be recorded in the ticket

  • Office 365 roll outs and management

  • Backups and DR testing and implementation

Job Type / Category This is a permanent full-time role, based in a medium sized MSP environment. We are a team of dedicated professionals who strive to exceed the client’s expectations. As the company grows, so will the opportunity for the right candidate. Base hours are from 8:30 to 5, Monday to Friday. There will be a 6-month probation period. Required Education, Skills and Qualifications

  • IT Based Cert or Diploma

  • Customer focused approach to Service Delivery

  • Previous desktop support experience, while is desirable, it’s not a strict requirement

  • Excellent communication and interpersonal skills

  • Fluent command of English language

  • Adaptability to Change

  • Strong troubleshooting skills (systematic, logical and lateral thinking approach to issues)

Any candidate with experience of the following will be considered

  • Experience with: Windows 10, Windows 11, Mobile Devices, Networking

  • Active Directory & Office 365 administration

  • Office 365 (setup, support)

  • Azure

  • Experience with backup software

  • PC hardware (image, support, troubleshooting & basic upgrades)

Compensation

  • €25,000 starting (depending on qualifications and experience, for the right candidate)

  • 5% matched pension scheme on completion of probationary period

  • Income Protection (75% salary after 13 weeks absence), after probationary period

  • Death-in-Service benefit from start date

  • A Pluralsight account will be provided, along with recommended skill and role training plans

  • Additional training may be required as technology keeps evolving, paid for by company.

Skills: Office365 Azure Customer Service Problem Solving Benefits: Pension Fund Income Protection Death in Service Pluralsight

Ref: AUTO-202211170904553376

www.irishjobs.ie

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