Information Desk Assistant- Brown Thomas Group


Job details Job type Part-time


BenefitsPulled from the full job description Store discount

Full Job Description

GET TO KNOW US: At Brown Thomas Arnotts, we exist to imagine and create a sustainable future for our People, Customers and Communities. Our Values, Do the Right Thing, Go Above and Beyond and Drive Creativity and Innovation remain at the heart of everything we do. We are Reinventing Retail and the way we Work to enable our teams to be more agile, flexible and responsive to our customer’s needs. KNOW THE ROLE: We are on the search for a customer focused, enthusiastic candidate to work on our information desk. You will be the point of contact for customers and to ensure that the levels of professionalism and customer service are maintained to the standard expected in a department store. This is a fully flexible part time 20 contract.

  • Help build effective customer service within the Store

  • Ensure that all customers are welcome and are attended to in an appropriate manner and all departments are positively influenced towards excellent customer service

  • Deal with and follow through on serious customer complaints to ensure they are resolved in a positive, reliable manner in keeping with Arnotts customer services best practice.

  • Liaise with other internal service providers on services and promotions within the store.

  • To be involved and offer assistance in direct Emergency Situations such as store evacuations, security issues and on the spot customer emergency situations such as accidents, customer illness etc.

  • To deal with all correspondence required; i.e. Letters, Faxes, Memos, e-mails both to internal and external customers.

  • General office duties; i.e. Photo-copying, answering telephone etc.

  • All computer work, including use of Word, Excel, etc.

  • Responsible for Arnotts Click and Collect, ensuring accuracy at all times when receiving and distributing orders to and from customers.

KNOW WHAT WE’RE LOOKING FOR:

  • IT skills necessary, including knowledge of MS Office.

  • Good interpersonal and communication skills.

  • Demonstrated complaint and conflict resolution skills

  • Some retail experience necessary to ensure correct prioritisation of work.

  • Administrative experience desirable, previous experience of working within a customer focused environment is essential

KNOW WHAT’S IN IT FOR YOU: We believe that every team member should have the opportunity to a meaningful career that enhances professional and personal development. That is why; we foster a culture of belonging and inclusiveness, one that provides learning and purpose. We show respect for individual needs and circumstances and we enable our people to work in a way that best suits their unique lifestyles and their roles. We place trust in our teams to do the right thing for Brown Thomas Arnotts and keep our customers and team at the heart of our decision-making.

  • Competitive Salary

  • Contributory Pension Scheme

  • Competitive annual leave entitlement

  • Team Member discount across the world’s most iconic brands

  • Recognition Days for Volunteering & Wellbeing

  • Wellbeing Initiatives

  • Extensive Learning & Development Offerings

  • Leading Talent Programmes

  • Additional Benefits.

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