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Food and Beverage Assistant. Hilton Dublin Kilmainham

Dublin, County Dublin, IrelandNot DisclosedPermanent28 AprApply Now

  • Description

  • Company Details

We are looking for an experienced and enthusiastic Food and Beverage Assistant to join our team in Hilton Dublin Kilmainham on a full time basis. The candidate will be customer oriented, have a can do attitude and enjoy working in a fast paced environment. Key Duties and Responsibilities:

  • To carry out all the Bars duties to the standards as laid down in the standard of performance manuals.

  • To ensure all guests queries are handled promptly and efficiently

  • To ensure all guest requests are met i.e. VIP’s, Regulars, and Group Attendees & Special Requirements.

  • To maximize in revenue, through up selling and additional sales, efficient recording of sales.

  • To create a guest profile for all groups and/or individuals and update through the Fidelio system

  • To follow up promptly on any guest request and ensure guest satisfaction is achieved

  • To process all charges for groups and individuals efficiently

  • To maximize seating capacity with out compromising standards

  • To be aware of relevant competitor information and market changes to suggest and support changes to our services / rates as appropriate

  • To ensure all staff are familiar with safe keeping, cash handling, credit policy of the hotel

  • To assist in the compilation and achievement of the Conference and F&B budget

  • To constantly liaise with other departments to ensure all guest requests are attended to efficiently

  • § To be fully aware of any menu updates, hotel promotions, corporate promotions or special activities going on in the hotel/area

  • To organize and assist with carrying out any reasonable guest and staff promotional events when required

  • To ensure we have a good working relationship with the support companies or groups

  • To be knowledgeable and informed about the introduction of products and make sure this is done in accordance to standards i.e. Beverage & Wine lists and Presentation Products & Props

  • To ensure that all standards are met at all times

The ideal candidate:

  • Must have a friendly, approachable manner and strong communication skills

  • Has excellent organisational skills

  • Has previous relevant experience in a 3* or 4* hotel, desirable but not essential

  • Possess a hands-on attitude to work

  • Be eligible to work full-time all-year round without restriction. Please note that this full-time position is not suitable for anybody who is subject to visa restrictions.

  • Speak English fluently

  • Demonstrate exceptional customer care and problem resolution skills

Benefits Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:

  • Hilton Team Member Travel Programme - Travel the world on preferential hotel room rates with up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus discounts for your Family and Friends

  • Career Development & Progression within the 4 star hotel and Tifco Hotel Group

  • Membership to Living Well Health Club & Gym

  • Development – Hilton Dublin Kilmainham & Tifco Hotel Group have numerous learning & development plans for all types of roles and career paths

  • Holidays – 30 days holiday (incl bank holidays) for a full time role·

  • On shift – complimentary meals on duty & uniforms provided

You must have the right to work in the EU to be considered for this position. If you are interested and have the experience, we're looking forward to hear from you! Skills: Food & Beverage Barista Bar Benefits: Meals on Duty Travel Rates Free Gym Membership Free Carpark

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