Here at Europcar Mobility Group, we pride ourselves on excellent Customer Service. If you are passionate about Customer care, then we want you! Come join the team at EMG’s Head Office in Santry. This role is a full time role offering both Permanent and Fixed term positions.
What we need
Within the role you will be responsible for, but not limited to:
Assist customers and actively sell our Car and Van rental services via phone and email Dealing with post rental and Customer Service queries via phone, email and online chat while providing timely updates Support branches and suppliers on all parts of the rental process Daily use of various in-house and external systems Achieve performance targets as set out by the Manager Undertaking ad-hoc duties such as creating reports and processing of fines
We are looking for
Customer Service focused candidates with previous experience in a Contact Centre environment Strong Sales skills
Strong ability to meet targets Must be fluent in English – 2nd language advantageous but not essential Excellent communication skills – both written and verbal Excellent administrative skills Full working knowledge of MS Office Problem solving and numerical skills Strong ability to multitask in a busy environment Ability to highlight trends and issues
Candidate must be available to work a 7 day roster, hours will vary based on the company needs Be a team player with the ability to work on your own initiative
What you get in return:
A Great Team
A Great Location
Numerous progression opportunities
Uncapped Commission opportunities!
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **