Dublin Bus - Clerical Officers


Clerical Officers (all areas of the business) Reporting to the Department / Depot Manager12 Month Fixed-Term Contract (with a view to renewal / permanent contract of employment)

Starting Salary: €23,626.93 per annum * Flexible hybrid working week (depending on the location)

Areas of responsibility (but not limited to):

  • Provide customers with information on service changes, departure times, route changes, fare / ticket range and prices

  • Provide support for employee travel facilities and employee cycle to work requests

  • Monitor social media sites during dedicated hours and respond appropriately and timely to customer queries and comments

  • Acknowledge and reply to all customer queries and complaints with reference to NTA guidelines

  • Daily check and maintaining of bus sign off sheets

  • Dealing with payroll queries on CoreHR systems

Experience Required:

  • Third level qualification in any business area is desirable

  • Good knowledge / experience of Microsoft Package (Word; Excel; PowerPoint)

  • Ability to record, analyse data and generate reports

  • Ability to meet deadlines and work under pressure

  • Experience in a similar role desirable

Benefits:

  • Enviable level of job security

  • Medical (GP) Scheme

  • Family friendly Leave

  • Career Development opportunities

  • Subsidies Travel facilities

  • Public Service Credit Union

  • Employee Assistance Programme

  • Education Support Scheme

  • Sports and Social Clubs

  • Excellent Pension scheme

To apply follow the instructions at https://www.dublinbus.ie/Careers/ClericalOfficers/

The closing date for applications is Sunday the 16th of October 2022