Customer Support Administrator-Work Placement Experience Programme

The Work Placement Experience Programme (WPEP) is a 6-month, 30 hour per week voluntary work experience programme. The programme is for jobseekers that are currently getting a qualifying social welfare payment and who have been unemployed for six months (156 days) or more.

The weekly rate of payment is €311.

Job Description

Some of the key activities for this placement include: · To use Derrycourt’s CRM system, to capture and record client related information · Deal with and effectively manage all customer calls/requests and confirmations of same · MS Excel, Word, and PowerPoint, CRM and proposal systems · Following up on proposals that have already been issued. · To complete any adhoc work as requested Preferably skills though not essential as full training provided: · Ability to take requests from a variety of sources, effectively prioritize them, and publish a plan for delivery · Ability to work independently · Customer relation skills · MS Office skills · Working with large documents is a plus

Role Description

This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. The participant will receive formal/informal training and mentoring in the following: Computer Operations - MS Excel, Word, and PowerPoint, CRM Customer Service Communication skills General Office Administration Large Document Processing

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If you need assistance with the application please contact your Job Coach