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Customer Success Representative - REMOTE

WhenThen is a venture-backed startup on a mission to help internet companies create fast and flexible payment flows in minutes, without code!


Are you ready to make a move and want to join a growing team who have unrivalled experience in building world-class payments solutions? We are looking for an ambitious Customer Success Representative who will represent WhenThen to advise and guide our customers, support our growth and retain, expand, and delight our customers. We are looking for someone who likes to work with customers and use their interpersonal skills. You will be part of the customers’ journeys and will understand the technical side of their product adoption but also help them along the way with regular interaction.

  • Become an expert in Inbound sales and marketing by serving as a highly knowledgeable point of contact for WhenThen’s product and the inbound marketing methodology

  • Provide a world-class service experience to WhenThen’s customers through timely and succinct communication via phone and email

  • Coach customers through online presentations and demonstrations

  • Drive product adoption and implementation to support account retention and renewal

  • Understand customer's goals and align them with the necessary resources to achieve them

  • Independently and successfully manage a high volume of task execution, financial management and issues

  • Help surface good fit leads to sales by driving value in every conversation

  • Determine and manage Whenthen’s customer escalations with management

  • Work cross-functionally with sales, marketing, product and engineering to drive a positive customer experience, while establishing deep and meaningful relationships with our users

  • Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a high paced environment

  • Thrive in working collaboratively and cross-functionally

  • Super organised, quick learner who works well under pressure

  • Salary - Attractive competitive remuneration

  • Competitive stock options - Joining WhenThen means you’ll own a part of the company

  • Remote and flexible working - Work from home or any location with ease and flexibility

  • Team - Passionate hard-working and dedicated colleagues

  • Technology - Some cool tech to allow you to do your best work

  • Self-development - Annual professional development allowance

  • Company retreats - Company retreats (to really nice places!)

  • 4 day work weeks - we’re piloting a 4 day work week affording our team the time to rejuvenate and in turn boost productivity.

WhenThen is an employer that provides equal opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.


  • 1-2 years of experience in a client facing or account management role

  • A smart, business savvy and consultative mindset

  • Track record of hitting or exceeding your goals and KPIs

  • Great data analysis and tracking skills

  • Comfortable working with/presenting to senior internal & external stakeholders

  • Solid communications skills to maintain relationships and manage expectations

  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently

  • The ability to build relationships, understand customer needs and how we are delivering value

  • The right balance of self-confidence and humility to lead as an individual contributor

  • Ability to manage multiple projects and tasks, while staying organised and efficient

If you are interested in this position please contact your Job Coach for assistance with applying.

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