WhenThen is a venture-backed startup on a mission to help internet companies create fast and flexible payment flows in minutes, without code!
WHAT WE'RE LOOKING FOR
Are you ready to make a move and want to join a growing team who have unrivalled experience in building world-class payments solutions? We are looking for an ambitious Customer Success Representative who will represent WhenThen to advise and guide our customers, support our growth and retain, expand, and delight our customers. We are looking for someone who likes to work with customers and use their interpersonal skills. You will be part of the customers’ journeys and will understand the technical side of their product adoption but also help them along the way with regular interaction.
WHAT WILL YOU DO
Become an expert in Inbound sales and marketing by serving as a highly knowledgeable point of contact for WhenThen’s product and the inbound marketing methodology
Provide a world-class service experience to WhenThen’s customers through timely and succinct communication via phone and email
Coach customers through online presentations and demonstrations
Drive product adoption and implementation to support account retention and renewal
Understand customer's goals and align them with the necessary resources to achieve them
Independently and successfully manage a high volume of task execution, financial management and issues
Help surface good fit leads to sales by driving value in every conversation
Determine and manage Whenthen’s customer escalations with management
Work cross-functionally with sales, marketing, product and engineering to drive a positive customer experience, while establishing deep and meaningful relationships with our users
YOU MAY BE A FIT IF YOU HAVE/ARE
Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a high paced environment
Thrive in working collaboratively and cross-functionally
Super organised, quick learner who works well under pressure
WHAT WE OFFER
Salary - Attractive competitive remuneration
Competitive stock options - Joining WhenThen means you’ll own a part of the company
Remote and flexible working - Work from home or any location with ease and flexibility
Team - Passionate hard-working and dedicated colleagues
Technology - Some cool tech to allow you to do your best work
Self-development - Annual professional development allowance
Company retreats - Company retreats (to really nice places!)
4 day work weeks - we’re piloting a 4 day work week affording our team the time to rejuvenate and in turn boost productivity.
WhenThen is an employer that provides equal opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
Requirements
1-2 years of experience in a client facing or account management role
A smart, business savvy and consultative mindset
Track record of hitting or exceeding your goals and KPIs
Great data analysis and tracking skills
Comfortable working with/presenting to senior internal & external stakeholders
Solid communications skills to maintain relationships and manage expectations
Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently
The ability to build relationships, understand customer needs and how we are delivering value
The right balance of self-confidence and humility to lead as an individual contributor
Ability to manage multiple projects and tasks, while staying organised and efficient
If you are interested in this position please contact your Job Coach for assistance with applying.
To view the original posting please see https://jobs.growremote.ie/job/customer-success-representative/62870902/