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Customer Service Representative

Dublin Airport Bus Station

We are looking for candidates who are enthusiastic, engaging, and have a passion for providing outstanding customer service to join the team. The ideal candidates will be the face of our client, representing the brand and ensuring that customers receive the highest level of assistance starting from 1st May 2024 to 30th September 2024.

About RAW Marketing

RAW Marketing is a live-activation agency helping clients to effectively engage directly with their customers. We are experts in delivering engaging activations in a way that creates memorable experiences for the target audience. We take our raw passion and drive to look at what the client wants to achieve. We immerse ourselves into the background and history of the brand to find that one great RAW idea! From that, we build, we create, we deliver to turn that idea into a polished campaign.

We offer our clients a full range of live marketing activation tools, to effectively engage directly with their customers. Breaking down campaigns to their simplest – or rawest – form, allowing us to pinpoint marketing strategies to their target audience.

Duration: 1st May 2024 – 30th September (5 months)

Shift: Monday to Sunday (Poll of staff to cover 7 days)

Shift Time: 10.00 – 19.00

Skills and Experience:

· Excellent communication and interpersonal skills.

· Fluent English (Native/C1)

· Strong problem-solving abilities and the capacity to handle stress.

· Knowledge of public transportation systems.

· Basic computer literacy for ticketing and information systems.

· Previous customer service experience is essential.

· Authorization to work full time in Ireland

Role Responsibilities:

· Customer Assistance: Assisting customers with ticket sales, both online and ticket vending machines (TVM’s), Greeting passengers, providing bus schedule and route information.

· Problem Resolution: Addressing customer inquiries and resolving issues in coordination with other staff.

· Queue Management: Assisting drivers by organizing queues, monitoring boarding, and ensuring passengers board correctly.

· Safety and Security: Observing safety protocols and reporting any concerns and assist passengers placing luggage in the undercarriage.

· Communication: Announcing live updates to customers and working closely with relevant staff.

· Lost Property: Assisting with lost property procedures.

· Team Collaboration: Working with other customer hosts and staff for a cohesive environment in the airport & completing an end of shift report.

Job Type: Part-time

Salary: €12.70-€14.00 per hour


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