Working with Us ARYZTA is for people who are passionate about what they do and doing it well. We take pride in our high quality, delicious food and in our leading position as the worlds number one frozen bakery. Our employees are one of our key ingredients, and together they play a critical role in driving the continued success of our business. We are always looking for great people to join our diverse global team and we have opportunities spanning a wide range of areas including; Production, Logistics, Finance, IT, Sales, Quality, HR and much more. In ARYZTA, every day is different. If you are resilient, ambitious, and a team player, ARYZTA could be the place for you to thrive and grow in your career! The Candidate We are looking for enthusiastic and competitive Customer Service Agents to join our Customer Service team, working Hybrid, 3 days in the office & 2 days working from home. You should be an excellent communicator, be comfortable presenting products or services over the phone as well as dealing with any customer concerns and queries. The Role
Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner
Delivery of a professional, efficient and timely standard of customer service
Drive sales of new and complimentary product ranges
Go the "extra mile" to meet sales targets and facilitate future sales
Ask questions to identify customer needs effectively and maximise sales opportunities
Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction (account management style with your own defined set of customers)
Build an excellent knowledge of our product portfolio and an understanding of industry trends
Contribute to the overall success of the sales teams through suggesting areas for improvement and opportunities for focussing new business campaigns
Skills & Qualifications - Essential
Proven experience within a contact centre environment or other sales/customer service role
Self-motivated, competitive individual with drive, enthusiasm and a proven track record of successfully meeting sales targets preferably over the phone
Demonstrated ability to learn about products and services and describe/explain them to customers
Excellent communication and interpersonal skills
Strong negotiation skills with the ability to resolve issues and address complaints effectively
Demonstrated ability to meet targets within a team environment
Confident and professional manner
Skills & Qualifications - Desirable
Proficient in MS Office and SAP
Experience of working in a FMCG and / or food role
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