Customer Operations Team Members Position Description This is an exciting and challenging opportunity to work in a dynamic and customer focused team at a very interesting time in the commercial evolution of the Electric Ireland successful candidates will gain valuable experience of our Billing and Database processes serving all Electric Ireland electricity & gas customers. Key Responsibilities
Billing of customer accounts ensuring accurate and timely issue of invoices to customers.
Support in the delivery of Team KPI's, providing reporting, analysis as required.
Managing the registration of customer accounts in Electric Ireland database.
Maintaining the integrity of the customer database.
Work with team to identify and implement Continuous Customer Improvement business process driving ongoing process efficiency & customer service improvement
Provide excellence in customer service delivery, supporting the prompt resolution of customer queries and complaints
Support key business projects.
Participation in user assistance testing for systems updates e.g. price changes as required.
Knowledge, Skills and Experience Essential
A high level of commitment and flexibility.
Proven ability to work as part of a team.
Good organisational and planning skills.
Ability to work to deadlines in a busy office environment.
Experience in MS Office packages in particular Excel.
Desirable
A proven track record in delivery of excellent customer service
Proficiency in the use of SAP or equivalent.
Qualifications Essential
Mininun of 1 year work experience in the energy, financial, or other business sector where above knowledge and experience has been gained.
Desirable
Third level qualification in either Business, Finance or IT.
Location Electric Ireland, Swift Square, Santry in line with ESB's smart working arrangements. ESB is committed to offering flexibility in ways of working and we call that Smart Working - combining digital tools with a culture of trust and empowerment to enable flexible and remote ways of working. The successful candidate may combine remote / smart working within the jurisdiction, with attendance at base for in-person collaboration, the frequency of which is agreed with the manager and subject to ongoing review. ESB is one of the founding members of The Remote Alliance - a new initiative established by the social enterprise Grow Remote. Working with other like-minded members, we've committed to developing solutions that will ensure remote and hybrid working can become a sustainable part of our business. The Remote Alliance - Grow Remote Reporting to Reporting to The Customer Operations Team Lead. Salary €30,000- €36,000 per annum. Closing Date 24th of February 2023. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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