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Crosscare: Administrative Secretary (Part-Time) - Counselling Service. Expiry date 12/06/22

Position Title: Administrative Secretary Programme: Crosscare Counselling Service Location: Blanchardstown Work Schedule: Part-time - 20 hours per week Salary: Band C €27,000 - €38,250 (pro-rata) Contract Type: Permanent Part Time Contract Role Purpose: As a member of the administrative team, to ensure the smooth running of the Counselling Service so that adolescents and their parents can avail of the best possible service. Reports to: Project Manager or nominated Deputy The Role: Responsibilities:

  • Responding to telephone, postal, email and drop-in contacts, taking referrals, providing advice and guidance as necessary;

  • Supporting duty Counsellors to process referrals on an ongoing basis, sourcing clarifying information when required;

  • Maintaining a centralised data-base and waiting-list (salesforce);

  • Liaising with assigned centre teams to manage intake of new clients;

  • Communicating with clients and arranging initial appointments for designated centres;

  • Ensuring counselling teams have access to all available client information;

  • Supporting designated teams by ordering and maintaining office and household supplies;

  • Visiting outreach centres as requested by Project Manager to provide essential support;

  • Managing databases and providing management information as requested;

  • Supporting the upkeep of the web-site;

  • Working closely with the management team to streamline processes and to improve the client experience;

  • Other appropriate duties which may be assigned by the Project Manager from time to time.

The Holder: (Qualification/Skills Requirements) Job skills/Experience:

  • Excellent telephone and people skills.

  • Excellent IT skills: it is essential for this post that candidate is experienced with using databases and extracting reports from databases.

  • Record keeping as well as day to day correspondence.

  • Previous experience working in a similar administration role.

Personal Skills:

  • The ability to maintain confidentially is of utmost importance

  • Excellent interpersonal and communication skills

Application Process To apply for this position please send an up to date Cover letter and CV to stating clearly “Administrative Secretary – Crosscare Counselling Service” in the subject line. Closing date: 12th June at 5pm Crosscare is an equal opportunities employer

General Info Date Entered/Updated 26th May, 2022 Region Blanchardstown, Dublin 15 Expiry Date 12th Jun, 2022

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