Role: Branch Customer Advisor
This role is being offered on a Full Time - Temporary Basis - 23 Months
Do you have excellent Customer Service skills?
Are you interested in working as part of a dynamic team?
We’re looking for someone who:
Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
Is passionate about delivering the best possible experience to our customers.
Works co-operatively with others across the organization to achieve shared objectives
Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
Key Responsibilities for this role include:
Greet all customers who enter the Branch
Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
Help customers to set up and maintain accounts
Deal with calls, emails, and face-to-face enquiries
Promote financial products and services to customers.
Guide customers to the correct colleague in regard to their financial queries.
Help customers with the use of IT systems to update account details
General administration tasks
Who are we?
We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.
Why join us?
We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.
Life at AIB
At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.
We are building a culture that breaks the conventions of what our customer and employees expect of a bank.
We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard for Diversity and Inclusion. We work to ensure that AIB is a place where diversity is welcome, everyone can thrive, and inclusion is a universal experience. Our working environment is one in which talented individuals of all backgrounds can realise their full potential, enjoying rewarding careers in the service of our customers.
Does this sound like something that you want to be part of?
You will need to show us that you can/have:
Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options
Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
You will need to show us that you can work effectively as part of a team.
Take responsibility for your work and follow through on commitments.
Customer Focus: Building strong customer relationships and delivering customercentric solutions.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Ensures Accountability: Holding self and others accountable to meet commitments.
Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
Operational Excellence: Identifies opportunities to improve efficiency while providing an excellent service to internal or external clients.
If you feel you have what it takes, click apply and fill in the online application form. If you would like more information Talent Acquisition Team can help. You can contact .
By when? Closing date is Wednesday 2nd of August
Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
collaborates communication skills. team player
Contact: Administrator AIB
Reference: IrishJobs/Req 80122
Job ID: 100816022