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Administration Support Assistant - WPEP

Work Placement Experience Programme


This work experience programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers that are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme. Your eligibility for this programme will have to be verified by the Department as part of the application process. If you are in receipt of the Pandemic Unemployment Payment (PUP) you will be required to transfer to a Jobseekers payment in order to participate on the programme.


Job Description

Applicants should supply suitable character references and be prepared to complete a Garda vetting application form. No experience required the participant will be trained in the following to support administration staff: - Answer the telephone, transfer calls, record messages and schedule meetings. - Meet and greet all visitors in a pleasant and welcoming manner. - Update staff and residents information boards as required.


Role Description

This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training: GDPR, Customer Service Informal Training: Customer Service Communication Filing Telephone Skills

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