Administration and Support Line Officer ADHD Ireland’s Vision and Mission ADHD Ireland envisages a future where all individuals affected by ADHD are included, supported, and empowered in all contexts of their lives (e.g. school, work, home, and socially) to participate fully within, benefit from, and contribute meaningfully to Irish society. ADHD Ireland’s mission is to make life better for all people affected by ADHD, by raising awareness, knowledge, and understanding of the condition, providing practical services, and by creating a support network of volunteers and staff to underpin these activities. To help us meet our mission around the condition we wish to appoint an Administration and Support Line Officer. It is envisioned that role will be split 50:50 between the support line and admin duties. JOB DESCRIPTION Position: Administration and Support Line Officer Hours: Full-time (37.5 hours per week) Start date: 1st October 2023 (or earlier if possible) Duration: 12 months (Subject to ongoing funding) Reports to: Admin Manager & CEO ADHD Ireland Salary: €30,000 Specific Roles and Responsibilities
Provide support to people with ADHD on the phone and also via email and social media etc and to refer them to relevant health care professionals as appropriate.
Maintain the contacts database for ADHD Ireland; ensure this important asset is used in a way that complies with all internal policies and external regulations such as GDPR. Ensure that accurate and up to date client’s records are maintained and accessible.
Distribute information to patients, families, health care professionals and statutory and voluntary organisations on a regular basis.
Provide support in organising a range of events such as supports groups and parent training. This involves (but not limited to) advertising the events, maintaining an accurate list of attendees, payment where required is received, book rooms etc.
Ensure that ADHD Ireland runs smoothly, this involves liaising/negotiating with supplies for servicers as required, ordering supplies etc
Provide admin support to campaigns and initiatives such as projects and grant funded activity.
Cash handling, banking, acknowledging and receipting income in accordance with ADHD Ireland policies and procedures.
Keep up-to-date with the current issues and developments in the ADHD service delivery arena. Establish memberships and liaise with local bodies, agencies and other associations to ensure industry best practice. Undertake any training as necessary
Participate in the continual review, development and evaluation of services and activities and provide reports as necessary and upon request.
Assist in monitoring and analysing expenditure and adjust plans as necessary.
Plan and manage time in a cost-effective manner, ensuring that all efforts are focused on activities which maximise the highest standards in service delivery.
Working on the development and implementation of policy both locally and where appropriate nationally to meet the aims and objectives of ADHD Ireland.
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the organisation at any time after discussion with the postholder.
The Person: Skills, knowledge and experience required:
Preferably a third-level qualification in a relevant discipline
Satisfactory relevant experience in a similar role
Experience managing several projects simultaneously, as well as effective relationship management and influencing skills are essential
Considerable proven experience in leading the production reports etc
Experience in working with other staff to achieve deliverables
Excellent organisational skills with the ability to manage tight deadlines
Fluent speaker and writer of English
Proven exceptional communication and interpersonal skills, both verbal and written
Demonstrated ability to build and maintain high-quality and productive working relationships with a wide range of internal and external stakeholders
An ability to work with initiative and autonomy and take responsibility for a functional role within a small team
Desirable
Experience in and familiarity with community and voluntary sector in Ireland
Familiarity with the mental health policy landscape in Ireland
An empathy and understanding of ADHD
Additional Notes: This job description is not a definitive list of tasks; rather it is designed to give an overview of the job. It is envisaged that the post-holder will use their own initiative and develop the job under guidance so that the organisations aims are achieved. It should be noted that the organisation is dynamic and fast paced and it may be necessary to step beyond the areas outlined above to support others from time to time. Applications are welcomed from those looking for hybrid or remote working. Flexibility is required regarding hours as some weekend and evening work will be necessary. Travel and out of office work will also be a feature of the role. ADHD Ireland is an Equal Opportunities Employer. All documentation received by ADHD Ireland will be processed in accordance with the Data Protection Acts, 1988 and 2003 General Data Protection Regulation (GDPR; 2018). The information will only be used by ADHD Ireland in the processing of job applications and for ongoing administrative purposes with job candidates. Applications Please send your Curriculum Vitae with a covering letter explaining why you wish to apply for the position, highlighting your relevant skills and experience to Tricia at info@adhdireland.ie Please use the reference ‘Administration and Support Line Officer.’ when applying. If you would like to have an informal discussion about this position please contact Tricia on 01 8748349. The closing date for receipt of applications is 5.00pm on 25th August 2023. Initial shortlisting will be on the basis of the information contained in the CV and covering letter. We plan to hold first round interviews on the 30th or 31st August in Dublin (or on Zoom if that works better for you)! The first interview may reduce the initial short list and remaining candidates may be invited for a second interview. The role will be subject to Garda vetting and reference checks.
Interest Groups
Date Entered/Updated: 2nd Aug, 2023 Expiry Date: 25th Aug, 2023 Region: Remote / Hybrid / Dublin