Accommodation Officer - Student Accommodation Consultancy

Student accommodation in Santry is an apartment complex comprising 86 × 3- and 4-bedroom apartments (totaling 300 rooms) that are leased to students during term-time. During the summer months the apartments are let to other short term guests including summer students, tourists and those travelling for business


Applications are invited for the role of Accommodation Officer. The Accommodation Officer role is responsible for all aspects of the administration of the accommodation letting process. They will co- ordinate a number of functions within the residences, including accommodation letting, room allocations, maintenance and cleaning services, customer service, account management and general office administration. This is a front facing role and will be based in the Reception area of the residences, handling all customer queries.


Location: Shanowen Road, Whitehall, Dublin, County Dublin, Ireland

Salary: €27,000 per annum

Job Type: Permanent | Full Time


Job Responsibilities

  • Responsible for handling all customer queries (face-to-tape, phone, email) and responding within agreed timeframe:

  • Welcoming client and managing the check-in in process:

  • Organising the allocation of rooms and ensuring correct assignment to new arrivals;

  • Management of student accounts and resolution of any account queries received

  • Following up on outstanding balances to secure payment,

  • Management of invoices received by the company to include payment, recording and filing

  • Monthly reporting and analysis of costs based on invoicing process;

  • Assisting In maintaining room occupancy during summer months;

  • Managing Air BnB business for room rental from point of receipt of original query through management of booking, stay and departure of client to receipt of client rating;

  • Liaising with the maintenance team to ensure that apartments are kept in perfect condition and that maintenance issues are dealt with in a timely manner. Responsible for keeping a record of the maintenance work required and completed;

  • Responsible for management of room cleaning schedule during busy periods;

  • Ensuring health and safety documentation is maintained and kept up-to-date

CANDIDATE PROFILE

The ideal candidate will have the following experience, personal characteristics and educational background:


Essential Requirements of the Position

  • Previous experience working in the area of customer services, student accommodation or hotel/office administration

  • Proficient in Microsoft Office (Word Excel. PowerPoint)

  • Leaving Certificate or equivalent

The competencies required for the position are

  • Excellent administration skills with an ability to work unsupervised on day to dat duties and tasks

  • Excellent Communication and interpersonal skills as well as a high degree of enthusiasm and adaptability

  • Excellent English

  • Strong problem solving skills and the ability to use initiative and handle issues

  • Ability to multi-task and work in a faced-paced, customer focused environment

  • Ability to work quickly and efficiently in completing tasks

If you are interested in this position please contact your Job Coach for assistance with applying.


To view the original posting please see https://www.jobs.ie/ApplyForJob.aspx?Id=2048231