A Ballymun institution is taking on staff

A famous Ballymun institution, Musgrave Wholesale Partners are looking to recruit a Customer Service / Telesales Representative who can provide excellent customer service support and work cross-functionally in a busy environment.

The purpose of the role is to ensure timely delivery and accuracy of all customer orders while upselling & cross-selling all upcoming promotions or new products available to a large portfolio of existing customers.

This is a faced paced role and would suit someone who has previous customer service experience and the ability to communicate over the phone. This role is initially office-based with the potential to have a mix of office and remote working in the future.

Key Responsibilities:

  • Act as the first point of contact for all customer queries

  • Process customer orders within agreed timescales and issue relevant paperwork for sign off

  • Provide support to the Telesales Manager with Key Contracts administration including collating reports and resolving queries

  • Collate inter-company orders and liaise with other Branches & Re-order to ensure a smooth and efficient service

  • Liaise with re-order on all aspects of eliminated and inactive codes and update system accordingly

  • Work daily with Re-Order, Operations, and Transport to ensure customers queries/complaints are resolved in a timely manner

The ideal candidate will have/be:

- A minimum of 1 year of experience in a busy and productive customer-focused environment. - Competency in PC packages including the MS Office suite and Excel in particular. - A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills. - The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals. - A proven ability to work in a fast-paced environment with a varied and challenging workload.

- Leaving certificate

Apply via jobs.ie